The companies of the Tera Cluster have shared a working day with Mutua Montañesa to explore possible ways of collaboration linked to the multitude of technological projects that the healthcare entity is undertaking. Before twenty representatives of the ICT sector in the region, the organization’s spokespersons explained both their corporate strategy and the different formulas they are using to carry out their ambitious digital transformation process.

Alberto Martínez, managing director of the entity, and Juan Hernández, director of Service Model and Digitization, have told the entities of the Tera Cluster what their work model is and what kind of opportunities exist to be part of it. In this sense, both spokespersons emphasized that Mutua Montañesa works with an open innovation ecosystem, which is nourished both by internal improvements and by contributions made by external agents.

“Initially, neither we know in depth everything you can offer us, nor do you know exactly everything we do”, explained Alberto Martínez. “That is why we often need your technological know-how to be able to successfully develop our digitalisation strategy”, the managing director added. “It is precisely this experience and this specialization in very specific topics that allows us to improve the parameters that are critical for our system,” Hernández explained. “What we are looking for is to make that correlation between what companies can contribute and the fundamental indicators that we want to manage more efficiently”, concluded the managing director of Mutua Montañesa.

In the same way, both spokespersons explained the contracting conditions that regulate all their processes. Despite being a private entity, its status as a collaborator with Social Security forces it to follow public contracting parameters. This aspect prevents direct contracting and requires competitive bidding procedures in all areas.

During their explanation, they indicated that Mutua Montañesa invests 70% of its non-critical purchasing budget in innovation. “We are making an important technological commitment”, commented Juan Hernández. “But it must always be technology at the service of people, that eliminates low-value tasks and is perceived as an improvement.” Thus, he commented on how they are using artificial intelligence processes to estimate the chances of discharge in common contingency cases. In this way, healthcare personnel can concentrate their activity on the most urgent files and manage the rest automatically.

Beyond artificial intelligence, the entity, which provides service to 200,000 people and more than 25,000 companies throughout the country, successfully uses other technologies such as the Internet of Things, augmented reality, artificial vision, voice bots or machine learning. A whole technological mosaic that they plan to expand with automated micro robotics solutions or API integration models, among other advances.
A visit to the Mutua’s facilities ended an informative meeting that was born with a vocation for continuity.